Find individual events, follow activity through a journey, and monitor patterns across your traffic.
Investigations and dashboards use events that have already been processed. To change what is captured or how it is assessed, edit and deploy the journey in Workflows. If you are validating a new integration, start with Your first successful event.
Investigate an event or journey
Begin with the Portal tour and Investigations overview.
- Search events to narrow the data you want to examine.
- Customize the event table to display the fields you need.
- Follow a journey timeline to review related interactions.
- Saved views & templates helps you return to useful investigation layouts.
Use the Attribute Reference to look up field meanings, and Query syntax when writing queries.
Monitor traffic and decisions
Open Dashboards for aggregated views, or the Signals dashboard to explore signals. Move from a pattern in a dashboard to the relevant events in Investigations when you need more detail.
Work incidents and use the portal assistant
For case handling, start with Incident management overview, then configure queues and teams and work incidents.
To use the portal through an MCP assistant, read Overview & daily use and Setup & technical details.